Warranty & Returns
Straightforward support when something goes wrong.
TekOrbit products are supplied with a 2-year return-to-seller warranty. This page explains the practical process in clear language.
What the warranty covers
The warranty is intended to cover hardware faults that arise during normal use within the 24-month warranty period, subject to the product being used in accordance with the supplied instructions.
How to start a claim
Contact TekOrbit using the website enquiry form or Business@tekorbit.uk. Please include your marketplace, order number, product model, serial number where available, and a clear description of the fault. Photos or a short video may help us diagnose the issue.
What happens next
We may first suggest reasonable troubleshooting. If the product needs to be returned, we will provide the return instructions. After inspection, the appropriate remedy may include repair, replacement or another resolution where applicable.
Typical exclusions
The warranty does not normally cover accidental damage, misuse, unauthorised modification or repair, cosmetic damage that does not affect operation, damage caused by unsuitable power supplies or external equipment, or faults arising from use outside the published operating conditions.
Returns and marketplace purchases
If you purchased through Amazon or eBay, some return or refund steps may also be handled through that marketplace. We will explain the appropriate route when you contact us. Any marketplace return rights are separate from this warranty.
Your legal rights
Your statutory consumer rights are not affected.
This warranty is provided in addition to, and does not replace or restrict, any rights you may have under applicable UK consumer law.